IT Program Manager

** About Us*
* ** Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.*
* ** Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:*
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** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.*
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** Continuous professional growth and leadership opportunities.*
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** Health, wellness, and financial benefits to offer peace of mind to you and your family.*
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** World-class facilities and the technology you need to thrive - in our offices or yours.*
* ** Job Summary*
* The IT Program Manager leads and oversees complex, large-scale transformational IT programs, ensuring alignment with organizational strategy, driving measurable outcomes, and optimizing processes through strategic leadership, technical expertise, and cross-functional collaboration.

This role partners closely with IT leadership, executive stakeholders, product owners, and business teams to plan, govern, and deliver complex initiatives that modernize technology, processes, and operating models. The IT Program Manager is accountable for program execution, stakeholder alignment, financial oversight, and measurable results across multiple concurrent initiatives.

This position is required to report to the Somerset, NJ or Austin, TX office on a hybrid basis.

** Role Description*
* + Define, document, and continuously improve the intake process using industry frameworks.

+ Evaluate and qualify incoming project/program requests for alignment with business goals, completeness, feasibility, and resource requirements.

+ Lead stakeholder discussions for intake, scoping, and prioritization; manage conflicting priorities and drive consensus.

+ Oversee prioritization forums and make recommendations on capacity, resource allocation, and trade-offs.

+ Monitor and report on intake and program performance metrics; provide transparent status updates to stakeholders.

+ Oversee acceptance, review, and communication at each intake stage, ensuring strong program governance.

+ Identify, assess, and proactively mitigate program risks.

+ Conduct value realization reviews of completed projects, capturing outcomes versus expectations and implementing lessons learned.

+ Manage program budgets, resource planning, and financial forecasting; ensure efficient use of resources.

+ Collaborate cross-functionally with IT, business units, finance, and transformation offices; leverage steering committees for program governance.

+ Lead adoption of best practices, change management initiatives, and continuous improvement activities.

+ Develop annual plans for BAU (business-as-usual) and transformation project requests.

** Behaviors and Competencies*
* + Communication:
Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

+ Interpersonal

Skills:

Can communicate effectively, build relationships, resolve conflicts, and influence others in significant situations.

+ Follow-Up:
Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

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Collaboration:

Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

+ Problem-Solving:
Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

+ Time Management:
Can consistently use time effectively, balance multiple tasks, and meet deadlines.

+ Organization:
Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

+ Digital Acumen:
Can proactively seek out digital challenges, initiate digital projects, and contribute to innovative digital ideas.

+ Leadership:
Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success.

** Skill Level Requirements*
* + Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels.

- Intermediate

+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently.

- Intermediate

+ Understanding of the structured practices and workflows involved in the software development lifecycle (SDLC), from requirements gathering and coding to testing and deployment.

- Intermediate

+ Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects.

- Intermediate

** Other Requirements*
* + 3-5 years of experience managing large-scale, cross-functional IT programs or projects.

+ 3-5 years of…