Senior IT Manager

Company Description

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Lead the Technology Behind Life-Saving Medical Devices

At Life Science Outsourcing (LSO), the systems you manage do more than keep a business running. They keep a regulated medical device manufacturer producing products that reach real patients. As our Senior IT Manager, you will own information technology across our California and New Hampshire facilities, combining strategic planning with hands-on technical depth to deliver secure, reliable, and compliant technology operations.

This role suits a leader who is equally comfortable setting a technology roadmap with executives and rolling up their sleeves on infrastructure, cybersecurity, and ERP. LSO runs a co-managed IT model: you supervise our internal L1 support specialist, personally own L2 escalations, and direct a back-end L3 engineering MSP. If you want real, hands-on ownership of the full IT function in a regulated manufacturing environment, this is that seat.

Reporting to the Chief Financial Officer, you will lead all aspects of IT for approximately 220 employees across two manufacturing sites.

• Develop and execute LSO's IT strategy and technology roadmap in partnership with executive leadership.
• Manage IT budgets, vendors, software licensing, contracts, and managed service providers.
• Lead enterprise AI adoption and governance, collaborating with our parent company's AI initiatives.

• Administer Microsoft 365, Azure, Entra , Active Directory, Windows Server, virtualization, networking, and endpoint management.
• Ensure high availability through monitoring, backup, disaster recovery, and business continuity planning.
• Serve as the L2 escalation tier, providing hands‑on troubleshooting across Microsoft 365 and Entra, endpoints, servers, networking, Deacom, and production applications.

• Lead cybersecurity initiatives supporting NIST 800-171, ISO 13485, FDA, and customer requirements.
• Maintain IT governance, policies, documentation, and audit readiness.
• Support 21 CFR Part 11 compliance and data integrity for electronic records in our quality system.

• Serve as the primary IT owner of our Deacom ERP environment and related manufacturing applications.
• Drive reporting, automation, and continuous process improvement across business systems.

• Supervise and develop our L1 IT Support Specialist (first‑touch support, onboarding, equipment, routine requests), providing L1 coverage when needed, including remote supervision.
• Direct our co‑managed L3 engineering MSP: you own every escalation as the internal point of contact and work directly with the MSP on resolution; the MSP does not support end users.
• Retain internal ownership of Deacom application support, OT and production systems, physical‑access systems, and backup and disaster recovery.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 7+ years of progressively responsible IT experience, including 3+ years managing IT operations, projects, or technical teams.
• Strong experience with Microsoft 365, Azure, Entra , Active Directory, Windows Server, networking, virtualization, and endpoint management.
• Experience with cybersecurity frameworks such as NIST, ISO, or SOC, plus Power Shell scripting and automation.
• Experience supporting ERP systems in a manufacturing environment; familiarity with 21 CFR Part 11 and computer system validation principles is a strong plus.

• An owner's mentality: you treat uptime, security, and data integrity as personal commitments.
• Comfort operating at two altitudes, presenting a roadmap to executives in the morning and troubleshooting infrastructure in the afternoon.
• Calm, structured judgment during incidents, audits, and inspections.
• A collaborative style that builds trust with Operations, Quality, Finance, and site leadership across two locations.

The expected pay range for this position is dependent on experience, qualifications, primary work location, and internal equity. LSO…