Parttime Case Manager

Benefits:

• Flexible schedule
• Free food & snacks
• Opportunity for advancement

Lydia's House of Hope | Somersworth, New Hampshire

Lydia's House of Hope is seeking a highly organized, compassionate, and dependable Part-Time Case Manager to support women and children participating in our residential transitional program.

Our Case Managers do much more than provide referrals. They walk alongside residents as they work toward stability, independence, and long-term success. This position requires someone who can build trusting relationships while maintaining healthy professional boundaries, identify needs, coordinate services, solve problems, and consistently follow responsibilities through to completion.

The right candidate will be compassionate and accountable—someone who notices what needs to be done, asks questions when something is unclear, takes initiative when a barrier arises, and follows through until the matter is resolved.

• Develop and maintain individualized case plans based on each resident's needs, goals, and progress.
• Meet regularly with residents to review goals, challenges, appointments, services, and next steps.
• Coordinate medical, mental health, educational, childcare, transportation, employment, housing, benefits, and community-resource needs as appropriate.
• Maintain accurate resident schedules, appointments, deadlines, documentation, and case notes.
• Follow assigned responsibilities from beginning to completion, including confirming appointments, transportation, required documentation, referrals, and other arrangements.
• Verify information before communicating that a task, referral, appointment, or arrangement is complete.
• Recognize barriers and independently determine appropriate next steps; seek supervisory assistance promptly when additional guidance is needed.
• Follow up with schools, daycare providers, medical providers, agencies, and community partners to ensure required information and services have actually been received.
• Anticipate upcoming resident needs and deadlines rather than waiting for a problem or missed appointment to occur.
• Communicate clearly and accurately with residents, staff, supervisors, and outside providers.
• Advocate appropriately for residents while encouraging personal responsibility, growth, and increasing independence.
• Maintain professional boundaries and apply program expectations consistently.
• Collaborate closely with the House Supervisor, Executive Director, other Case Managers, and residential staff.
• Respond appropriately to resident crises and communicate concerns promptly according to program procedures.
• Maintain confidentiality and complete documentation accurately and on time.
• Participate in staff meetings, supervision, training, and professional development.
• Perform other case-management responsibilities necessary to support resident safety, stability, and successful program participation.

• Exceptional organization and attention to detail
• Strong follow-through and the ability to close the loop
• Independent problem-solving and sound judgment
• Ability to prioritize multiple residents, appointments, deadlines, and responsibilities
• Ability to recognize when information is missing and take appropriate action to obtain it
• Willingness to ask questions rather than assume or leave a task unresolved
• Clear, accurate, and timely communication
• Strong documentation and record-keeping skills
• Ability to receive direction and feedback and put it into practice
• Compassion balanced with healthy boundaries and accountability
• Reliability, consistency, and personal responsibility
• Ability to remain calm and professional in challenging situations
• Ability to work independently while also functioning as part of a close-knit team