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Architect: Scale Ops & Automation
Job in
Somerton, Yuma County, Arizona, 85350, USA
Listed on 2026-02-28
Listing for:
RFE Online
Full Time
position Listed on 2026-02-28
Job specializations:
-
Business
Business Continuity
Job Description & How to Apply Below
Overview
January 2010 - March 2019:
In this role, I acted as the primary architect for TIDE Training’s evolution from a single-person operation into a multi-state enterprise. I spearheaded a total digital and operational transformation, growing annual revenue from $80k to $4.2M
. My focus was on bridging the gap between regulatory compliance and a scalable, cloud-first business model in a price-sensitive market.
- Strategic Business Scaling: Orchestrated growth from a single-person operation into a multi-state enterprise, leading revenue increase from $80k to $4.2M annually by identifying market gaps and guiding working groups through expansion risks.
- Empowerment through Automation: Automated over 3,500 mundane tasks per week to liberate staff for high-impact work.
- Workforce Mentoring & Upskilling: Rewritten work instructions and trained staff on new operational software and processes.
- Change Management Leadership: Transitioned from paper-based legacy systems to cloud-based operations (G-Suite and Microsoft 365) while maintaining business continuity.
- Performance Coaching & Quality Excellence: Mentored teams to reduce data error rates from 30% to less than 1% via KPI reporting and CRM training.
Business / Transformation Coaching;
Digital Transformation Strategy;
Change Management & Implementation;
Strategic Planning;
Workflow Automation; CRM Administration & Sales Funnels;
Data Quality & KPI Reporting;
Microsoft 365 & Cloud Ecosystems;
Strategic Budget Management;
Operational Process Engineering;
Business Development
- The Transformation: orchestrated growth from local startup to multi-state with 4 sites across Victoria and South Australia.
- The Strategy: led groups to identify market gaps and regional demand in Shepparton, Geelong, Mount Gambier.
- The Result: scaled to $4.2M annual turnover while managing risks and finding sustainable product-market fits.
- The Transformation: moved from manual, paper-based workflows to automated, exception-based reporting.
- The Strategy: implemented a student management software with business rules to automate high-volume tasks.
- The Result: automated over 3,500 tasks per week, freeing staff for client service.
- The Transformation: migrated from Windows NT/Exchange to cloud-based operations; migration to G-Suite and M365; introduced document portal for collaboration.
- The Result: maintained business continuity; reduced turnaround from months to weeks.
- The Transformation: upskilling workforce to be versatile.
- The Strategy: rewrote instructions and mentored sales on CRM.
- The Result: reduced data errors from 30% to
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