Dispatcher, Government

Summary

Under the general direction of the communication supervisor or designee, perform a variety of clerical and technical duties related to dispatch activities. Operates various communications equipment, answers and processes emergency or non-emergency calls, and dispatches public safety units. Actively support and uphold the tribe's and department's mission and values.

Essential duties and responsibilities

* monitors emergency and general support radio frequencies.

* receives emergency and non-emergency calls from outside agency dispatchers or law enforcement agencies via multi-line telephones, walk-ins, and radio systems.

* records and routes emergency calls to appropriate authorities.

* determines priorities of all calls and dispatches required units.

* receives and processes radio calls from field units.

* transmit messages via radio, telephone, computer, fax, or other communication equipment.

* receive emergency calls from the public requesting police or other emergency services; determine nature and location of emergency, determine priority, and dispatch emergency units as necessary and by established procedures.

* uses a computer-aided dispatch system or other various computer systems for data entry and general information retrieval.

* creates and maintains a daily log of public safety communication activities.

* establishes and maintains an effective filing and retrieval system according to established policies and procedures.

* perform a variety of record-keeping, filing, indexing, and other general clerical work; maintain a variety of documents relating to public safety activities; prepare related reports as requested.

* work under pressure, exercise good judgment, and make sound decisions in emergencies.

* contributes to a team effort and accomplishes related results as required.

* establish and maintain effective cooperative working relationships with those contacted in the course of work.

* inquire, interpret, verify, receive, and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, and vehicle registration.

* performs other duties as assigned.

Knowledge, skills and abilities

* ability to learn departmental policies and procedures for service requests.

* ability to learn geographic features and streets within the area served.

* ability to learn police codes, practices, and methods.

* ability to effectively and courteously deal with the public.

* ability to communicate clearly and concisely, both orally and in writing.

* knowledge of writing, spelling, grammar, and punctuation.

* knowledge of the current practices and procedures involved in police dispatch operations.

* skills in operating various word-processing, spreadsheets, and database software programs.

* skills in reading and interpreting maps and other navigational resources and giving directions.

* skills in communicating using telephone and two-way radio equipment.

* skills in remaining calm and functioning effectively during emergencies and communicating effectively with persons in varying degrees of hysteria.

* ability to maintain confidentiality.

* ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;

* ability to work independently within tribal and police department policies, rules, and regulations

* methods and techniques of telephone etiquette

* methods and techniques of conflict resolution

* ability to handle multiple tasks and meet deadlines.

* ability to exercise independent judgment

* ability to read and speak the english language

* ability to complete training leading to certification to operate the acjis terminal

* ability to define problems; collects data; establish facts and draw valid conclusions

Qualifications

* must be able to accurately type materials at a reasonable rate of speed and demonstrate proficiency in grammar, spelling, and filing.

* process and record keeping of expenditures, purchase orders, or invoices preferred.

* must possess a valid state driver's license.

* must never have been convicted of a felony or have been convicted of a misdemeanor within three (3) years preceding application and must be willing to sign a confidentiality statement upon hire.

* applicant must be available to work rotating shifts (days, swings, and graves), weekends, holidays, and overtime as required.

* must be able to train in the process of doing drug/alcohol testing.

* successfully pass an oral board and background investigation.

* must be at least 18 years of age.

Education and/or experience

* associate degree in a related field or trade school, professional or technical certification, and specialized training is preferred

6 months of specialized work experience, 2 years of work experience in a related field

* all applicants must be 18 years or older to apply
* We offer great fringe benefits for our full-time positions

Disclaimers:

There are suitability standards that all applicants must meet to obtain employment with cocopah…