Emergency Dispatcher

First Review of Application will be on 9/8/2026 and every 8 days until filled.

Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into Computer Aided Dispatch (CAD) database; provides assistance and information to law enforcement, fire, emergency medical services, animal control area agencies and the general public

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

• Answers emergency and non-emergency calls for police, fire, personal assistance, and emergency medical assistance; determines appropriate call classification and priority.
• Answers incoming emergency calls: interviews and pacifies callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner; monitors radio channels and provides immediate information and assistance.
• Follows multiple departmental policies and procedures. Provides information to law enforcement officers, emergency services personnel, and general public; notifies other state, Federal and regional agencies as directed.
• Provides detailed call information to responding personnel; maintains status and awareness of all public safety unit locations; monitors message traffic, and relays information to assure that responders' safety is top priority.
• Enters call information into Computer Aided Dispatch (CAD) incident logs; tracks a variety of law enforcement, fire, medical, animal control and public safety agency resources.
• Notifies key personnel on critical incidents; contacts other law enforcement and public safety agencies for additional information and resources as needed, and relays information regarding dispatch incidents.
• Searches state and national data bases at Officer's request. Gathers information on non-emergency calls, and responds appropriately; provides information, instructions, and assistance to the public within scope of authority and training.
• Utilizes multiple computer systems simultaneously including computer aided dispatch, telephones, and radios.
• Supports the relationship between the City of Somerton and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; promotes the City goals and priorities and complies with all City policies and procedures.
• Maintains absolute confidentiality of work-related issues and City information; performs other duties as required or assigned.

• High School Diploma or GED equivalent.
• Six (6) months of customer service or clerical experience OR an equivalent combination of education, training, and experience.
• Must obtain ACJIS/NCIC and CPR certifications within six months of hire.
• Must be able to type 35 wpm proficiently.
• Must pass a polygraph and background check.

• City policies and procedures.
• State and Federal laws, regulations and statutes, governing dispatch for emergency services.
• Law enforcement and public safety agency terminology.
• Police radio, dispatch and communication protocols, procedures, hardware, and software.
• Principles and practices of confidential records management, and file maintenance.
• Geography, roads, and landmarks of City and surrounding areas.

• Communicating clearly and concisely, and relaying details accurately.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Obtaining information from hostile and emotional callers.
• Communicating verbal and written instructions and maintaining security of confidential information.
• Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy.

• A valid Arizona State Driver's License is…