Administrative Assistant

Administrative Assistant

We are looking for an organized Administrative Assistant to support a busy office in Somerville, Massachusetts. This long-term contract opportunity is ideal for someone who enjoys customer-facing administrative work, manages changing priorities well, and can maintain accuracy in a fast-paced onsite environment. The person in this role will help keep daily office operations running smoothly by handling clerical tasks, coordinating communications, and supporting service-related administrative processes.

Responsibilities:

• Manage day-to-day administrative activities, including document handling, record updates, and general office support for the department.
• Process billing and deposit-related paperwork with close attention to accuracy and established procedures.
• Receive customer inquiries by phone or in person, document concerns clearly, and coordinate with field staff to support timely follow-up.
• Enter and maintain information in departmental and office software systems to support operations and reporting needs.
• Sort, stamp, and distribute incoming mail, packages, and internal correspondence to the appropriate team members.
• Handle sensitive information with professionalism and sound judgment while maintaining confidentiality in daily work.
• Work collaboratively with supervisors, coworkers, and members of the public to provide responsive administrative service.
• Provide additional clerical assistance to related municipal staff when department priorities require broader office support.
• Assist with onboarding or cross-training clerical team members on department procedures and administrative workflows.