Customer Success Manager, Life Sciences

Location

This role is located in Somerville, MA. We are a hybrid work environment and are in the office 3+ days per week.

Tulip, the leader in frontline operations, helps companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. A spinoff out of MIT, Tulip is headquartered in Somerville, MA. Focused on composable, human‑centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized by the World Economic Forum Global Innovator and multiple workplace accolades.

• Customer focused and excited to partner with customers to identify and deliver measurable impact
• Communicates clearly and effectively across levels, from the shop floor to engineering managers to c‑level executives
• Solves problems, working closely with colleagues from other departments
• Has worked for or supported a Life Sciences company and understands regulatory requirements
• Has experience in life science development, operations and/or manufacturing environments
• Googlees problems and understands every customer sees the world a bit differently

• Manage a portfolio of customer accounts by monitoring adoption, utilization, and overall health of deployments
• Serve as internal customer champion
• Guide customers to use Tulip to improve operations through digitization, including recommending new use cases, tracking and communicating ROI
• Act as a trusted partner to ensure contract renewals and support commercial expansion
• Coordinate across internal teams (Customer Support, Professional Services, Product Management, Sales)
• Build and improve internal processes and content to scale the Customer Success function

• Customers
• Professional Services
• Customer Support
• Sales
• Product Management
• Tulip's partners who may also support an account

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

Benefits include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short‑term Disability, Long‑term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account, Commuter Benefits, Parental Leave, and 401(k)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

The salary range for this position is $120,000 - $140,000 per year and is eligible for on‑target earnings (OTE).

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.