Digital Product Manager

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Job Description

About the role:

This role sits within the Digital Experience & Engagement team, part of Corporate Functions and Digital People Experience, within Data, Digital & Technology (DDT)  leads product management for a portfolio of large-scale, employee-facing digital experience and communications products. Acting as the bridge between business priorities and technical delivery, the role partners with senior business and technology stakeholders, delivery teams, and design and insight specialists to understand desired outcomes, translate them into clear product direction and requirements, and shape a unified product vision.

It combines strategic roadmap ownership with a strong focus on employee experience, practical delivery, and continuous improvement. Primarily focused on the customer, the strategic product roadmap, and defining outcomes and KPIs that demonstrate business and transformation impact by making work easier, improving clarity, streamlining processes, breaking down silos, and identifying thoughtful opportunities for AI-enabled and agentic experiences. How you will contribute:
Communicate how the product is meeting the business priorities and goals of the organization (business, technology, and people experience) Work with partners in technology, data, and ecosystem teams to accomplish product goals and ensure autonomous, usable pieces of work come together as a whole Identify high-priority / critical issues and define outcomes and success metrics that address customer needs and measurable business or transformation goals Own the product strategy, intake, prioritization, and roadmap - from idea through definition, launch, adoption, measurement, and continuous improvement Accountable for holistic product vision and value realization across products, ensuring delivery teams' work comes together to achieve set objectives Set product strategy and plans consistent with corporate priorities and define vision and direction for the product portfolio Define vision that reflects customer and business needs, balancing long-term solution direction with near-term priorities Partner with Product Owners and delivery teams to confirm products comply with architecture and platform standards Interface with customers and senior business and technology stakeholders to understand desired outcomes and translate them into clear product requirements and scope Plan and facilitate workshops or discovery sessions that turn business challenges, employee needs, and stakeholder input into actionable product direction Champion product culture and customer-led thinking across the portfolio, in partnership with dedicated Experience Design and Insight/Research capabilities Define outcomes, KPIs, and success measures for features, with acceptance criteria and delivery owned by the Product Owner Use insights and outcome measures to inform the next iteration of the product, including opportunities to centralize information, streamline work, and thoughtfully apply AI-enabled or agentic experiences Participate in portfolio planning, reviews, and inspect-and-adapt sessions relevant to the product portfolio Build trusted relationships with business owners and senior stakeholders, confidently aligning priorities, facilitating trade-offs, and constructively challenging assumptions when needed Skills and qualifications: 8+ years of experience in product…