Enterprise CSM: Drive Adoption, Retention & Growth
Listed on 2026-09-30
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Business
Customer Success Management, Client Relationship Management
Freshworks in Boston’s downtown office is seeking a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America. You will serve as a strategic partner, driving adoption, retention, and growth while aligning customer outcomes with Freshworks solutions.
This hybrid role requires building relationships with executives and cross-functional teams, leading executive business reviews, and coordinating across Product, Engineering, Support, and Professional Services.
This opening is for the Enterprise CSM:
Drive Adoption, Retention & Growth role at Freshworks.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in MA, United States.
This opportunity is part of our work in Management & Operations, Sales.
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