Construction Liaison & Compliance Manager

Statement of Duties

The employee is responsible for providing community engagement and impact mitigation services for public infrastructure improvement projects and private construction activities in the public right-of-way.

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Organize project construction progress meetings and weekly right-of-way construction coordination meetings with City contractors, private utilities (Eversource, National Grid), and interdepartmental teams, as well as intragovernmental and external partners, as requested by the Director of Infrastructure & Asset Management.
• Identify and help resolve potential conflicts (e.g., detour routes, utility service interruptions, etc.) between work planned by different contractors and agencies.
• Prepare and distribute weekly right-of-way construction update reports for internal distribution. Coordinate with the Department of Communications & Community Engagement to develop public construction updates.
• Serve as primary point of contact with impacted constituents and/or businesses. Coordinate with City staff, consultants, and contractors to resolve impacts. Inform senior City management of ongoing issues and escalate issues appropriately for resolution. Establish trust and open communication between constituents and project team members.
• Facilitate positive working relationships between private utilities and City technical teams.
• Monitor adherence of contractors and private utilities to the requirements of the city construction documents and permit conditions with respect to the continuation of city and/or special services such as driveway access, package deliveries, street sweeping, dust control, snow removal, trash/recycling pick-up, handicap access, pick-up/drop off, and other constituent services.
• In collaboration with project teams, prepare and distribute project status updates and construction activity notices for distribution to impacted neighborhoods and businesses as construction activities change.
• Coordinate and facilitate IAM project community meetings with residential communities, abutting businesses, and other special interest citizen groups. Meetings are intended to inform constituentsand develop construction impact mitigation strategies. Such meetings may include planning, preconstruction, construction site visits, neighborhood, tree management, school educational visits, and others.
• Attend and participate in project construction meetings. Assist City project managers and the Communications Department by engaging constituents to identify and prioritize issues and coordinate the development of strategies for direct and/or on-site communications with residents and businesses as necessary throughout the project schedule.
• Prepare technical responses to citizen requests, comments, and concerns submitted via the 311 Q-Alert system in coordination with IAM and Communications staff.

Education and Experience: Bachelor’s Degree and two to five (2-5) years with community outreach, communications or public relations; or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Other Requirements:

• Valid Class D driver’s license

Knowledge, Abilities and Skill

• Knowledge
  : A working knowledge of construction management.
• Ability: Ability to handle problems and emergencies effectively; ability to communicate clearly, both orally and in writing; ability to operate a personal computer; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to deal appropriately with City employees, City officials, and members of the general public.
• Skill: Strong interpersonal skills; excellent communication skills, both oral and written; database administration skills.

The work environment involves…