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On-Site Escalations Lead, Customer Service

Job in Somerville, Middlesex County, Massachusetts, 02145, USA
Listing for: Sharecare, Inc.
Full Time position
Listed on 2026-02-14
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 25 USD Hourly USD 25.00 HOUR
Job Description & How to Apply Below
A healthcare technology company is seeking a Customer Service specialist to handle escalated member concerns at their Somerville, MA location. The candidate will provide Help Desk support, resolve member inquiries, and assist Customer Service Representatives. Ideal applicants should possess at least 2 years of call center experience, have strong communication skills, and be able to work independently while thriving in a team environment.

The position offers a competitive pay rate of $25.00/hour.
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