Strategic Customer Success Lead – AI Infra
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-06-17
Listing for:
Alumni Ventures
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
Alumni Ventures in Somerville, MA is seeking a seasoned Customer Success Manager to drive customer relationships from onboarding through renewal. You will shape measurable outcomes with our platform, using data for success metrics and delivering hands-on training to deepen customer engagement.
The ideal candidate will possess 4+ years of experience in customer success, a strong analytical mindset, and exceptional communication skills. We offer comprehensive health benefits, a 401(k) plan with immediate vesting, and a collaborative culture focused on growth.
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