Lead Customer Service & Escalations Specialist
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-07-21
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Jobtailor is seeking a dedicated Help Desk and Customer Service Specialist to handle escalated member concerns and provide strong support to the Customer Service Team. You will research, respond to inquiries, and work toward timely resolutions while serving as a reliable point of contact for members.
The role requires effective communication, problem-solving, and collaboration with CSRs to improve first-contact resolution and overall customer experience.
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