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Customer Service Manager - Team Leader & Performance Coach

Job in Somerville, Middlesex County, Massachusetts, 02112, USA
Listing for: Sharecare
Full Time position
Listed on 2026-07-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 70000 - 100000 USD Yearly USD 70000.00 100000.00 YEAR
Job Description & How to Apply Below

Sharecare is seeking a Customer Service Manager in Boston to lead a team of representatives and engagement specialists. You will coach, develop, and support daily operations while monitoring metrics and quality. The role emphasizes leadership, integrity, and alignment with Sharecare's values.

The ideal candidate will have 2+ years in call center customer service, strong communication skills, and the ability to manage shifts. This on-site position offers growth within a values-driven organization.

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