Customer Experience & Onboarding Lead
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-08-22
Listing for:
Babel Street
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Babel Street in Somerville, MA is seeking a Customer Experience Manager to ensure a positive customer experience and drive retention across global customers. This hybrid role is based in our Somerville office and collaborates with the revenue team to ensure customers achieve outcomes from our products and services.
You will build strong relationships, identify customer needs, and work with customer success, product, marketing, and development teams to develop resources, onboarding, and training
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