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Member Advocacy & Resolution Specialist
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-09-02
Listing for:
Mass General Brigham Health Plan Holding Company, Inc.
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Mass General Brigham Health Plan Holding Company, Inc. is seeking a Member Advocacy Coordinator to support the Customer Service team by handling oral dissatisfaction, ODAG cases, and service recovery from intake to resolution.
The role emphasizes thorough research, accurate documentation, and timely escalation to ensure compliant, quality member outcomes. The position requires strong communication, organization, and technology skills, with experience in health plan operations and regulatory
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