Senior Voice Comm Engineer

Job Summary

Responsible for designing, implementing, maintaining, and optimizing complex telecommunications systems and networks, including CX1 platform administration and Azure‑based infrastructure. This position plays a critical role in ensuring the efficient and reliable transmission of voice, data, and multimedia communications within an organization. Oversees systems administration activities related to CX1 and other enterprise communication tools, ensuring performance, security, and scalability in cloud environments.

Provides guidance and mentorship to other telecommunications engineers.

• Designs and implements telecommunications networks and systems based on organizational requirements and industry best practices.
• Monitors and maintains the performance and reliability of existing telecommunications systems.
• Assess the current and future capacity requirements of the network infrastructure.
• Collaborates with telecommunications vendors and service providers to procure equipment, negotiate contracts, and manage service‑level agreements.
• Implements and maintains robust security measures to protect telecommunications networks from unauthorized access, data breaches, and other security threats.
• Provides technical leadership and guidance to junior engineers and technicians.
• Creates and maintains detailed technical documentation, including network diagrams, configurations, and operating procedures.

• Bachelor's Degree required; experience can be considered in lieu of a degree

• At least 5–7 years of experience in telecommunications engineering required

• Strong knowledge of telecommunications principles, technologies, and protocols (e.g., IP, VoIP, SIP, MPLS, Ethernet).
• Proficiency in network design and implementation using industry‑standard tools and technologies.
• In‑depth understanding of network security concepts and practices.
• Experience with telecommunications equipment, such as switches, routers, PBX systems, and VoIP gateways.
• Familiarity with industry standards and regulatory compliance requirements (e.g., FCC, ITU‑T, IEEE).
• Excellent analytical, problem‑solving, and troubleshooting skills.

While this position is designated as remote, all employees, including those classified as remote, may be required to attend meetings, trainings, or other necessary functions onsite at a Mass General Brigham location on an as‑needed basis. Reasonable notice will be provided for any required in‑person attendance.

• Morning–evening (M‑F) Eastern Business Hours required.
• Flexibility for business needs to be onsite when needed.
• Remote workdays require a stable, secure, quiet, and compliant workspace.

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

$93,953.60 – $/Annual

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and is defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.