Community Manager

Overview

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with nearly 800 healthcare organizations in the US, Canada, UK, Ireland, Australia and New Zealand conducting Schwartz Rounds®. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families.

The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partners, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources.

We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver wellbeing and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy -- with funds coming from individual, corporate and foundation donors -- and 50% by earned revenue from our programs. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

About You

You love project management and communications. You have experience planning and moving projects forward rather than just reacting. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of a nonprofit organization that is creating a better healthcare world.

Qualifications

ABOUT THE WORK: The Community Experience Manager is responsible for managing program and partner engagement activities and communications. This position works closely with the Operations, Programs and Communications Teams and reports to the Senior Director of Operations.

• Producer and project manager of Compassion in Action webinars including coordinating communications and technical support
• Project manager for partner appreciation activities/anniversaries, events, and communications
• Project manager for recognition programs including the Schwartz Compassionate Caregivers of the Year® Award
• Oversees elements of partner convenings
• Provides support for research groups and the distribution and tracking of the research toolkits
• Supports and manages program-related projects as needed
• Support ongoing activities with like-minded Schwartz Center partner organizations who share a commitment to our work
• Responsible for the first draft of all executive summaries of webinars and thought leadership events
• Liaison with creative agency for all partner materials
• Manages the Program Resources website including new content and updates
• Produces the monthly community newsletters
• Coordinates and drafts written communication to partners
• Social media support for recognition programs, webinars and additional programs as needed
• Supervises interns and volunteers who assist with program team related projects
• Provides event support as needed
• Assists with special projects as assigned
• Serves as backup for operations team members as needed

• BA/BS and a minimum of 5-7 years relevant experience
• Experience…