MGB BMH Acute Care Services Inpatient Manager

Mass General Brigham Behavioral & Mental Health (MGB BMH) - Acute Care Services Administrative Manager

The Mass General Brigham Behavioral & Mental Health (MGB BMH) is the enterprise clinical service that supports and collaborates with all Psychiatry Departments & services across the MGB network. Reporting to the BMH Senior Administrative Director and with a clinical report to the BMH Medical Director for Acute Care Services, the BMH Acute Care Services Administrative Manager oversees the BMH Central Access and Central Disposition team, implements projects prioritized by BMH leadership, and spans inpatient, ED, consult, urgent care, partial, and residential service levels.

Key tenets of the role include a strong commitment to behavioral health, success in a fast‑paced environment, the ability to manage complex projects in a matrixed setting, and a focus on change management, metrics development, and outcomes measurement. The role also requires a comfort with technology, a drive to innovate, and responsibility for developing a centralized data and outcomes tracking system.

• Oversight of the BMH Central Access and Disposition Team, providing 24/7 coverage for patients presenting in MGB EDs who require inpatient psychiatric admission or disposition; direct supervisor to the Central Access and Disposition Resource Specialist Manager, Navigators (2.00 FTEs), and designated Resource Specialists.
• Stakeholder management and engagement: build and maintain key relationships systemwide, represent BMH in meetings and conference calls, and coordinate with senior leadership, state agencies, and other stakeholders to maintain strong communication and responsiveness.
• ED and inpatient capacity strategy: maximize systemwide behavioral health resources to increase access and reduce wait times for inpatient services across MGB.
• Behavioral health throughput: lead ED diversion and throughput initiatives, optimize partial, residential, and urgent care services.
• Outcomes tracking and reporting: lead BMH point person for the EAM Behavioral Health dashboard, maintain and update accurate centralized data analytics, and develop automated reports from EPIC for regular leadership cadence.
• Revenue enhancement and process improvement: provide support to BMH Revenue Manager for selected initiatives as requested.

• Stakeholder management and engagement – system collaboration: establish and maintain strong working relationships with clinical and administrative leaders across MGB related to ED and inpatient behavioral health capacity; collaborate with teams to support inpatient program development, identify opportunities for improvement, and pilot initiatives to improve admissions workflows, data reporting, and access.
• Present updates, findings, reports, and recommendations to internal and external stakeholders as requested by BMH leadership.
• Work closely with the BMH Medical Director for Acute Care Services, BMH Senior Administrative Director, BMH Central Access and Assessment Nurse, and clinical leaders across the system to identify improvement opportunities and pilot initiatives.
• Monitor industry trends for technical innovations, conduct due diligence as requested.
• Team management: oversee the BMH Central Access and Central Disposition team, present regular updates to system and BMH leadership, and ensure clear, consistent, and timely data and reporting.
• Outcomes tracking and reporting: serve as lead BMH point person for the EAM Behavioral Health dashboard; oversee outcomes tracking and data reporting for Central Access and Central Disposition activities; identify opportunities for improved data reporting and develop consistency across the system.
• Collaborate with eCare, Innovation, and other system departments to ensure standards are followed and guidelines are met during review, testing, and implementation of any application.
• Project management: develop and own project plans, drive forward strategic initiatives, manage and coordinate open action items to achieve initiative goals.
• Special projects as assigned by BMH Leadership, including:
  • Billing, payor relations and contracting,…