Medical Director for Quality, Primary Care

General Summary/Overview Statement:
The Medical Director for Primary Care Quality reports to the Assistant Chief Medical Officer for Primary Care, with a dotted line to the Associate Chief Population Health Officer (Population Health Services Organization, PHSO). This leader has the primary responsibility for ensuring execution of the core MGB Office of the Chief Medical Officer (OCMO) functions within Primary Care, including:
Performance management of quality and outcomes for approximately 40 primary care practices, Risk capture, Safety, Provider performance excellence (including OPPE), Patient experience, Health equity, Clinician well‑being. The Medical Director of Primary Care Quality will work with the Assistant CMO of Primary Care to oversee daily activities related to the domains listed above and to help implement strategy that is developed by the MGB OCMO and PHSO.

The Medical Director will partner with Primary Care Regional Medical Directors across the AMCs and Mass General Brigham Medical Group to oversee execution on quality strategy by the practice Medical Directors who provide direct, front‑line leadership and supervision of the quality of care in each primary care practice. The Medical Director will establish a hands‑on leadership presence, ensuring standardization and accountability in the overall care of all patients across primary care practices.

To accomplish these goals, the Medical Director will partner with Primary Care physician and nursing leaders and will work with the enterprise Primary Care Quality team, the AMC and MGB MG CMOs, and local Operations teams to ensure that all practices are performing to goal and achieving quality targets. S/he will ensure aligned communication with primary care, OCMO and PHSO, including regular cadence of communication to practices and aligned messaging, supporting bi‑directional feedback on quality and population health efforts.

S/he will function as a clinical leader and advisor on operational issues for primary care and will be recognized as a key primary care leader. The Medical Director will represent the Assistant CMO of Primary Care as needed on projects and committees affecting Primary Care. By establishing professional and personal credibility with the clinical staff, primary care practices, and Mass General Brigham management, the Medical Director of Primary Care Quality will establish a tone of leadership which is professional, progressive, equity‑informed and outcome‑ and quality‑oriented.

• Leading advocate for patients and high‑quality, high reliability care across approximately 40 primary care practices. Reviews real‑time performance for the practices with the relevant medical directors and can hold site‑based practice leaders accountable for closing those gaps.
• Coordination of Primary Care quality and safety, population health equity and patient experience initiatives and concerns with the Assistant CMO for Primary Care as well as with enterprise CMO and PHSO teams.
• Assist with the development of tracking and reporting for OPPE and FPPE for physicians within Primary Care.
• As appropriate, represents the Assistant CMO of Primary Care as needed at various internal leadership meetings as well as to external audiences.
• Communicate proactively with practicing physicians. This will include representing the OCMO, the BWPO/MGPO and/or MGB Medical Group, PHSO at regularly scheduled Primary Care meetings.
• Support clinical communications across the Primary Care environment related to the above domains.
• Work closely with site‑based MGB leaders and broader MGB teams as it relates to quality, safety, equity, patient experience, population health and provider well‑being.

• In close collaboration with the Assistant CMO for Primary Care, the Primary Care Regional Medical Directors, and the MGB Primary Care quality team, the Medical Director of Primary Care Quality will serve as a visionary leader and champion for patient safety initiatives both within Primary Care and across the enterprise. This leader is responsible and held accountable for…