Reliability Organization Project Manager

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Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Mass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO Project Manager who has a passion for healthcare performance management and will thrive as a member of an experienced, high performing and highly motivated team.

This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape. The ideal candidate has both strong quality measurement knowledge and analytical skills, as well as strong project management and communication skills.

• Oversee the overarching management & logistics of HRO Unit Huddles.
• Attend and participate in weekly huddles; follow up on issues raised and provide updates on standing issues.
• Update weekly quality performance scorecards; review data in advance and summarize trends or areas of concern for unit leadership.
• Answer in depth questions from leadership about the data, metrics, and definitions.
• Coordinate with technical teams to perform data deep dives as needed.
• Develop and collect process metrics.
• Support ongoing unit initiatives and implementation.
• Triage operational issues related to infrastructure (IT, Facilities, etc.).
• Communicate daily with unit leadership.
• Identify opportunities for improvement across units/hospitals.
• Catalog and share best practices.
• Liaise between unit teams, OCMO leadership and Digital teams.
• Present analytical findings in a variety of formats (reports, PowerPoint, graphs, figures, tables) and formulate recommendations for non‑analytic audiences.
• Conduct project management and logistics such as project timelines, agenda development, minutes/documentation, slide decks and preparation of reports to various audiences.
• Use Mass General Brigham values to govern decisions, actions and behaviors:
  Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Other duties and responsibilities as assigned.

• Bachelor's or Master’s degree in Business, Health Policy, Public Health or related degree preferred.
• Familiarity with HRO principles preferred.
• 0‑3 years of experience working with healthcare quality data.
• 0‑3 years experience in project management or improvement.
• Ability to work with quantitative data; utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data, chart review, literature review, surveys).
• Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, required.

• Ability to function effectively and independently in a fast‑paced environment, organize and prioritize work independently, and meet tight deadlines.
• Manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organization.
• Strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization.
• Practical problem‑solving abilities, e.g. the ability to formulate hypotheses, test options and move forward rapidly.
• Excellent customer service orientation and the ability to translate complex technical concepts to non‑technical audiences.

Remote Type – Hybrid

Work Location – 399 Revolution Drive

Scheduled Weekly Hours – 40

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