Client Account Operations Lead - CT​/ET

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The Client Accounts Operations Lead, working in collaboration with and in support of the firm’s strategic initiatives, is an advanced level Legal Biller with analytical and job priority sequencing responsibilities. This position will not have permanently assigned billing responsibilities is expected to successfully but dynamically manage the firm’s top-tier billing portfolios based on an as needed basis potentially supporting multiple managers / billing teams to temporarily assume the duties for billing support models to include highest volumes and fees for institutional, high-profile clients and attorneys.

Based on overlapping assignments from multiple managers or for providing interim support for multiple biller's positions, the Operations Lead will be responsible to analyze and prioritize responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures. As part of the team, the position provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books.

Serves as proxy for regional managers as needed and is considered a subject-matter expert in the field of billing. May provide temporary managerial support in the absences of designated regional managers or be a functional supplemental senior-level billing resources during absences, unplanned vacancies and/or during periods of increased work content within a designated regional territory. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes.

This position can sit in our Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Houston, Miami, Minneapolis, New York, Northern Virginia, Philadelphia, Raleigh, Short Hills, Washington, DC, or Wilmington office and offers a hybrid work schedule.

• Provide temporary managerial support in the absence of designated regional managers.
• Provide temporary functional supplemental senior-level billing resources during absences, unplanned vacancies and/or during periods of increased work content within a designated regional territory.
• Be the Subject Matter Expert to help provide legal billing surge support for several regional billing teams / managers. Internal assignments made on an as need basis to provide short-to-mid-term support for designated billing groups experiencing temporary production surges or shortfalls of required billing resources. Assignments may include splitting time and working in allocated incremental assignments for multiple managers providing billing for multiple-billing attorneys.
• Review data for accuracy prior to submitting it; gather and submit accrual information based on client requirements.
• Research and resolve electronic billing rejections.
• Research client billing data and provides detailed analysis to attorneys and support staff.
• Track and resolve tickets assigned by the Accounting Service Desk on a daily basis.
• Works across multiple teams of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm.
• Responsible for analyzing and prioritizing responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures.
• Maintain an accurate description of all client billing requirements, which may also include guidelines established by the client’s general counsel. Update and track changes to the requirements as necessary.
• Interact with billing department stakeholders to…