Abdominal Transplant Front Desk

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive
and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

Qualifications

Abdominal Transplant Front Desk

Schedule:

8a-430p
Does this position require Patient Care?
No
Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations,
  provider questions, prescription refills, and test results.
• Acts as “Super User” for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule
  changes/blocking) at more advanced competency level.
• Qualifications
  Education
• High School Diploma or Equivalent required
• Experience
• Office experience 2-3 years required
• Knowledge,
  
  Skills and Abilities
  
  
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of
  office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as
  appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others
  to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and
  communicate with others clearly and effectively (including composing/editing e-mail, memos and letters),
  and to take complete and accurate messages.
• Managing one’s own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow
  established protocols, and work within systems.
• Additional Job Details (if applicable)

Additional Job Details (if applicable)

Physical Requirements:
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)

Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member
brings to our organization. Our approach to determining base pay is comprehensive, and any offer
extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an…