Practice Support Assistant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities.

Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Schedule:

Monday-Friday, 8am-4:30pm EST

Location:

40 Holland St. Somerville, MA Department:
Internal & Family Medicine

Primary Responsibilities:

Scheduling, rescheduling, and confirming patient appointments

Checking patients in and out and verifying demographic information

Answering phones and directing calls to the appropriate staff

Responding to patient questions and providing general information

Processing referrals, authorizations, and medical records requests

Coordinating communication between patients, providers, pharmacies, and other departments

Sending and receiving medical records and documentation

Maintaining accurate and confidential patient information in the electronic medical record (Epic)
Assisting with prescription refill requests according to office workflow

Preparing forms, letters, and other patient/provider documentation

Supporting office workflows and maintaining efficient patient flow Following HIPAA, privacy, and organizational policies

Assisting providers and clinical staff with administrative needs

Participating in team meetings, training, and process-improvement initiatives

Providing excellent customer service and helping create a positive patient experience

What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear…