Complex Care Team Manager; RN or LICSW

Site:
Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary The Team Manager has approximately 16 direct reports (Nurses, Social Workers, Community Health Workers and Care Coordinators) and is responsible for overseeing customer service, supervising staff, and serving as a role model for staff, the daily assignment of staff, patient flow, and shift-to-shift decision making regarding staffing. The Manager participates with leadership in the development of the case management standards, evaluation of outcomes, and development of improvement initiatives.

Essential Functions:

-Provide day-to-day supervision to Case Managers and interns/students as appropriate.

-Complete psychosocial assessments covering psychological, social and environmental concerns, including evaluation of mental status.

-Review daily referrals and screenings of clients.

-Audit case file on a regular basis for completeness and accuracy.

-Assist in discharge planning as required.

-Serves and protects the hospital community by adhering to professional standards, hospital care policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

Qualifications

Qualifications:

Bachelor's in Nursing or Master’s in Social Work required.

RN License or LICSW License required.
5+ years supervisory or management experience with professional staff in a healthcare setting required.
5+ years of experience in case management, utilization review, or discharge planning required.

Additional

Knowledge, Skills and Abilities:

- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

- Strong analytical ability, critical thinking and processing skills.

- Strong customer and interpersonal skills.

- Strong teamwork skills.

- Excellent organizational and communication skills.

- Ability to deal with rapid changing health care environment and Requires excellent interdisciplinary team collaboration skills.

Additional Job Details (if applicable)
Schedule and Work Model:

Full-time, Monday through Friday, standard business hours.

Hybrid work model:
Mostly remote with on-site requirements for direct supervision of staff in the practices (if needed) and at Assembly Row in Somerville, MA for mandatory meetings (approximately 1-2 times per month).Remote Type Hybrid Work  Location
399 Revolution Drive Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $58,656.00 - $/Annual Grade
98

TEMPAt Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and…