Billing Representative II

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Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information.

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Addresses issues of a more complex nature and support junior staff by answering day to day questions
• Process payments and maintain up-to-date billing records
• Reprocessing insurance denials and submitting all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• May prepare monthly and quarterly billing reports for management review

Education High School Diploma or Equivalent required Experience experience in billing, finance or collections 2-3 years required

• Strong attention to detail.
• Excellent interpersonal, written and verbal communication skills.
• Proficient in Microsoft Office Excel and other relevant billing software.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

This role operates on a Monday through Friday schedule.

After training, shifts may fall between 6:00 AM and 6:00 PM EST.

Training will be conducted during standard business hours, between 8:00 AM and 6:00 PM EST.

Employees must have access to a quiet and secure workspace that meets HIPAA compliance standards.

Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 3

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

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