Pharmacy Technician

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Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGB is offering a generous $3,000 sign-on bonus to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Please note all eligibility will be reviewed before an offer is made.

The Pharmacy Technician - Medication Adherence supports a centralized Population Health Management (PHM) model by partnering with pharmacists and the broader care team to improve medication adherence, with a primary focus on Medicare Advantage populations while also supporting pharmacy-related access and affordability needs across all lines of business. This role focuses on identifying adherence gaps, conducting patient outreach, resolving access and cost barriers, and supporting interventions that impact Medicare Advantage Star Ratings as well as overall medication adherence and member experience enterprise wide.

• Identify patients at risk for medication non-adherence using centralized PHM reports, payer files, registries, refill history, and EHR tools.
• Primarily support Medicare Advantage Star medication adherence measures while addressing adherence gaps across all populations.
• Conduct patient outreach (phone, portal, text as appropriate) to address late refills, access barriers, and affordability concerns.
• Educate patients on refill timing, dosing schedules, and the importance of adherence, within technician scope and under pharmacist guidance.
• Support adherence interventions such as refill synchronization, automatic refills, reminder outreach, and coordination with retail, specialty, and mail-order pharmacies.

• Support patients across all lines of business (Medicare Advantage, Medicaid, Commercial) with pharmacy-related access and affordability barriers that impact medication adherence.
• Assist with prior authorization follow-up, formulary alternatives, refill coordination, pharmacy transfers, and medication delivery options.
• Support cost-reduction strategies such as generic alternatives, preferred formulary options, pharmacy optimization, manufacturer assistance referrals, and coordination with affordability or financial navigation teams.
• Coordinate with retail, specialty, and mail-order pharmacies to resolve delays, coverage issues, or refill discrepancies.
• Escalate clinical questions, adverse effects, or therapy concern promptly to a pharmacist or licensed clinician.

• Document all patient interactions, outreach attempts, and outcomes accurately in the EHR, PHM platforms, and/or adherence tracking tools.
• Maintain centralized adherence worklists and ensure timely completion of assigned interventions.
• Track and support closure of adherence-related quality gaps tied to Medicare Advantage Star Ratings.
• Assist pharmacists with preparation of reports, audits, and payer requests related to adherence performance.

• Work closely with pharmacists, medication access coordinators, care managers, and providers to support patient-centered medication management.
• Participate in team huddles or meetings related to adherence…