Guest Service Supervisor

We are seeking a dedicated Guest Service Supervisor to join our team at Holiday Inn Boston Cambridge Area. In this role, you will ensure our guests receive exceptional service and support, helping to create a welcoming and memorable experience throughout their stay. You will supervise front desk staff, manage daily operations, and handle guest inquiries and concerns with professionalism and efficiency.

• Supervise and support front desk associates to maintain high standards of guest service.
• Manage daily operations of the guest service department to ensure seamless service delivery.
• Address and resolve guest complaints or concerns promptly and effectively.
• Train new and existing staff on customer service best practices and company policies.
• Coordinate with other departments to ensure guest needs are met.
• Monitor and maintain accurate records of guest interactions and transactions.
• Assist with scheduling and administrative duties as required.

• Minimum of (2) years hotel/resort experience preferred.
• Minimum of (1) year of supervisor role experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle guest issues with patience and professionalism.
• Excellent organizational and multitasking abilities.
• Proficiency with property management systems and Microsoft Office.
• Flexibility to work various shifts including weekends and holidays.

• Competitive pay of $22.00-$22 per hour, paid bi-weekly.
• Opportunities for career advancement
• Employee discounts on hotel stays
• Supportive and dynamic work environment.
• Comprehensive training and development programs.
• Medical, Dental and Vision
• 401(k)
• Free Parking

Holiday Inn Boston Cambridge Area is a part of the globally recognized Holiday Inn brand, committed to providing warm and welcoming experiences to travelers from around the world. Conveniently located in Somerville, MA, our hotel offers comfortable accommodations, excellent amenities, and a dedicated team focused on guest satisfaction. Join us and be a part of a hospitality leader rooted in community and service excellence.