Director of Front Office
Listed on 2026-07-01
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Front Desk/Receptionist
Director of Front Office
Lead the Guest Experience at Holiday Inn Boston Cambridge Area. Are you a hospitality leader who thrives on creating exceptional guest experiences and building high-performing teams? At Holiday Inn Boston Cambridge Area, we're looking for a Director of Front Office who is ready to take ownership of the guest journey, lead a dynamic team, and elevate service standards in a fast-paced, guest-focused environment.
This is more than an operations role—it's an opportunity to make a visible impact, lead from the front, and grow your career within a globally recognized brand.
Why This Role Stands Out
- High-impact leadership position with oversight across multiple guest-facing departments
- Opportunity to shape the culture and performance of the Front Office team
- Work in a prime Boston/Cambridge market with diverse guests and business volume
- Join a team that values collaboration, accountability, and service excellence
- Clear visibility to senior leadership and opportunities for career advancement
What You'll Lead
- Front Desk Operations
- Bell & Transportation Services
- Night Audit
- Guest Accounting
- Gift Shop & Pool Operations
You'll serve as the face of the operation, ensuring every guest interaction reflects our commitment to hospitality excellence.
What You'll Do
- Drive exceptional guest satisfaction by leading service delivery across all Front Office functions
- Build, coach, and inspire a team that delivers consistent, high-quality guest experiences
- Own departmental performance, including scheduling, payroll, and financial results
- Ensure seamless daily operations—from check-in to billing accuracy and room readiness
- Resolve guest concerns with confidence, empathy, and professionalism
- Collaborate with other departments to enhance the overall guest experience
- Contribute to revenue strategies and occupancy goals
- Uphold IHG brand standards and operational excellence
- Serve as Manager on Duty (MOD) as required
What You Bring
- 3–5 years of hotel Front Office experience, with leadership responsibility preferred
- Associate or Bachelor's degree in Hospitality Management or a related field preferred
- Strong leadership, communication, and problem-solving capabilities
- Proficiency in Microsoft Office and hotel management systems (Opera PMS preferred)
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Compensation & Benefits
- Salary: $55,000 – $65,000 annually (paid bi-weekly)
- Medical, Dental & Vision Insurance
- Life & Supplemental Insurance options
- 401(k) Retirement Plan
- Paid Vacation & Personal Time
- Employee Discounts
- Free Parking
- Opportunities for professional growth and career advancement
- Supportive and collaborative work environment
About Us
Holiday Inn Boston Cambridge Area is part of the globally recognized IHG family, known for delivering reliable, high-quality guest experiences. We pride ourselves on creating a welcoming, team-oriented environment where leaders are empowered to grow, lead, and make an impact. We are an Equal Opportunity Employer.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).