Human Resources Representative

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Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Reporting to the HR Manager, the Human Resources Representative plays a key role in supporting onboarding and operational HR processes for Professional Staff, including physicians, researchers, research staff, fellows, and residents. This position manages endtoend onboarding activities, ensures compliance with institutional and regulatory requirements, and serves as a central liaison between new hires, department leadership, payroll, credentialing, and other internal partners.

The role requires strong attention to detail, discretion, and the ability to manage multiple onboarding activities simultaneously.

• Serve as primary liaison between hiring departments and new hires throughout the onboarding process.
• Partner with departments to review offer letters and (CVs) for accuracy and compliance.
• Discuss hiring issues with departments: expedited hires, visa delays, job profiles, and salary determinations.
• Educate departments on onboarding processes and timelines.
• Verify that salaries meet Postdoctoral PGY guidelines for incoming hires.
• Conduct education verification when (Hire Right) cannot be completed, including:
  • Reviewing Diploma
  • Reviewing and interpreting international degrees
  • Collecting and validating education verification letters from Registrar's office

• Serve as primary liaison between hiring departments and new hires throughout the onboarding process.
• Partner with departments to review offer letters and (CVs) for accuracy and compliance.
• Discuss hiring issues with departments: expedited hires, visa delays, job profiles, and salary determinations.
• Educate departments on onboarding processes and timelines.
• Verify that salaries meet Postdoctoral PGY guidelines for incoming hires.
• Conduct education verification when (Hire Right) cannot be completed, including:
  • Reviewing Diploma
  • Reviewing and interpreting international degrees
  • Collecting and validating education verification letters from Registrar's office

• Collect and review all required new hire documentation, including offer letters, new hire forms, CVs, and ids.
• Coordinate CORI (meeting required) and national background checks (hireright).
• Manage the I9 process, including document review, complete forms and meet with incoming employee.
• Ensure completion of Occupational Health clearance prior to start date.
• Send welcome emails to new hires and serve as an onboarding point of contact.
• Enroll hires for New Hire Orientation
• Prepare staff appointment letters for nonclinical MGPO staff.

• Create and manage requisitions in Workday, confirming accuracy of supervisory organizations, job profiles, and replacement versus new position details.
• Initiate applications for new hires and follow up to ensure timely completion.
• Process and complete hiring transactions in Workday.
• Communicate record status updates to departments and email employee usernames and IDs.
• Maintain ongoing communication with departments and new hires to ensure readiness for the designated start date.

• Conduct internal I9 audits.
• Troubleshoot onboarding and access issues, including system logons and general employee or department inquiries.
• Manage AskMyHR sites and the onboarding website for new hires.
• Triage and resolve complex cases involving visas, Workday issues, and sup orgs.
• Maintain Access databases containing new hire information.
• Monitor and manage the general onboarding inbox, ensuring timely responses.

• Support staff appointment process in accordance with the bylaws of the Professional Staff of the General Hospital.
• Review, verify, and maintain sensitive employee and applicant documentation in secure databases
• Respond to verification of employment and staff appointment requests

• Bachelor's degree preferred
• Prior experience in HR, onboarding, or administrative support preferred
• Experience working with Workday and Beeline platforms is a plus

• Strong organizational skills with the ability to manage multiple priorities and deadlines
• High level of attention to detail and accuracy
• Ability to handle sensitive and confidential information with discretion
• Excellent written and verbal communication skills
• Proficiency with Microsoft Outlook, Excel, and other standard office applications
• Familiarity with employment eligibility requirements and immigration documentation (e.g., I9 process,…