Management & Operations Lead

Work Management & Experience Operations Lead

VDA is a leading Experiential Event Design Agency specializing in 3D marketing and design for virtual and physical solutions that bring brands to life. We work across Corporate Meetings, Trade shows, Themed Events, Exhibits, Retail Environments, and Corporate Facilities. Our team thrives on delivering high-impact experiences that engage audiences and elevate brands.

This role sits at the intersection of systems, process, and experiential delivery, with a focus on optimizing and connecting our existing ecosystem rather than building from scratch.

You will evaluate how our teams currently operate across  and Google Workspace, identify opportunities for greater efficiency and clarity, and implement solutions that create a more seamless, scalable way of working.

A key component of this role is acting as a specialist
, driving platform optimization, structure, and scalability. This includes owning how  is architected, maintained, and evolved across the organization, while also identifying where deeper technical support ( developer/coder skillset) is required on a permanent or ongoing basis.

As our systems mature, this role will expand beyond backend optimization into supporting and ultimately owning elements of client delivery, bridging internal operations with external experience.

• Assess current  and Google Workspace usage across teams
• Identify inefficiencies, redundancies, and gaps in workflows and data structure
• Streamline processes to reduce duplication and improve clarity across departments
• Own and evolve  as the core work management platform
• Refine and connect workflows across Sales, Project Management, Production
• Optimize automations, integrations, and board structures within
• Define where advanced configurations require a dedicated  coder/developer

• Serve as the internal specialist and subject matter expert
• Establish best practices for board structure, permissions, and data governance
• Ensure consistency in tagging, tracking, and reporting across all projects
• Partner with external or internal developers for advanced builds as needed

• Align backend systems with client-facing outputs (Docs, Sheets, Slides)
• Improve how information flows from internal tracking to external presentation
• Standardize tools and templates to support both efficiency and quality

• Translate current-state processes into more intuitive, scalable systems
• Develop and refine templates for repeatable workflows
• Establish best practices for long-term system governance

• Strengthen integrations between  and core tools
• Improve cross-functional visibility through dashboards and reporting
• Ensure seamless handoffs between teams and project phases

• Document system logic, workflows, and best practices
• Support team adoption through guidance and light training
• Build a system that is sustainable and adaptable as VDA grows