Director of , Digital Workday Ecosystem

Director of Applications, Digital Workday Technology / ERP Ecosystem

Full Time, Hybrid. In‑Office at Assembly Row; onsite presence determined by business needs.

Location:

399 Revolution Drive. Working Model:
Monday‑Friday, Eastern Business Hours. Hybrid role requires onsite 1‑2x weekly at least.

Pay Range: $ – $ Annual.

• Lead the overall Workday technology strategy, aligning platform capabilities with business, HR, and Finance objectives.
• Establish the vision, roadmap, and governance for Workday technology delivery, ensuring alignment with enterprise architecture standards, transformation initiatives, and long‑term business priorities.
• Provide strategic leadership across Workday Integrations, Security, Extend development, tenant management, and release management functions.
• Communicate technical direction, risks, and solution options to senior leadership in a clear, consultative manner.

• Develop and mature the operational support model for Workday integrations, security, Extend, tenants, and releases, defining tiers, escalation paths, and on‑call expectations.
• Provide oversight for day‑to‑day technical support across all Workday functional areas, ensuring incidents and service requests are triaged, prioritized, and resolved within agreed service levels.
• Establish clear hand‑offs between project/build teams and support teams, ensuring new and changed solutions transition into production with appropriate documentation, runbooks, and knowledge transfer.
• Define and monitor key support metrics—ticket volume, mean time to resolution, backlog health, repeat‑incident rate, and customer satisfaction—and use them to drive continuous improvement.
• Partner with the Service Desk, change management, and incident management functions to ensure Workday support is integrated with enterprise ITSM processes.
• Drive root‑cause analysis and proactive problem management to reduce recurring issues and improve platform stability.
• Balance support workload with project and enhancement demand, ensuring the team has appropriate capacity, skills coverage, and resilience across all technical areas.

• Build and lead a high‑performing Workday technology team, including developers, integration engineers, security analysts, administrators, and support resources.
• Mentor and develop technical professionals, setting clear expectations for quality, responsiveness, and continuous improvement.
• Foster a culture of accountability, collaboration, innovation, and customer service across the Workday support organization.

• Evolve and standardize the Workday technology team’s structure, roles, and responsibilities to align with platform priorities, scale, and the maturity of the function.
• Define and document clear team charters, role definitions, and RACI models so internal team members and business partners understand who owns what.
• Solidify and standardize core processes—intake, prioritization, integration delivery, security administration, Extend development, tenant management, release management, and incident/defect handling—to drive consistency, transparency, and predictability.
• Establish and communicate operating norms, service expectations, and engagement models with HR, Finance, IT, and other business partners.
• Continuously improve and right‑size processes based on feedback, performance metrics, and evolving Workday platform capabilities.
• Establish and enforce governance standards, development best practices, and documentation for all Workday technical activities.
• Set standards and controls for documentation, code quality, testing, deployment, defect management, and support handoffs.
• Monitor service performance, identify risks and dependencies, and drive proactive remediation to improve stability, security, and user experience.

• Oversee the design, development, testing, and support of Workday integrations (inbound and outbound), ensuring solutions are scalable, secure, maintainable, and aligned to business and technical requirements.
• Ensure integration reliability, performance, and data integrity across the Workday…