Infrastructure Engineer

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Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Systems Engineer II is responsible for designing, deploying, maintaining, and supporting critical IT infrastructure that enables research computing platforms across Mass General Brigham, and plays a key role in ensuring the operational efficiency, reliability, and scalability of infrastructure supporting High Performance Computing (HPC) systems, Trusted Research Environments (Research Enclaves), enterprise storage services, and other technical platforms that are part of the Digital Research Operations services to the MGB research community.

The position focuses primarily on storage, network, and hypervisor infrastructure engineering. The engineer will work closely with infrastructure teams, researchers, and platform engineers to design, deploy, and operate infrastructure services that support advanced scientific workloads.

In addition to engineering responsibilities such as architecture reviews, infrastructure deployment, and operational improvements, this role includes a user-facing component, requiring responsiveness and effective communication with researchers and technical stakeholders.

• Implement and maintain enterprise storage platforms supporting high-performance research workloads.
• Design and maintain network infrastructure supporting research computing platforms, including high-performance networking environments.
• Implement, maintain, and support enterprise backup and recovery solutions for Enclave and HPC environments, ensuring data protection, retention, and recovery capabilities align with operational and compliance requirements.
• Support hypervisor infrastructure used for research platforms and supporting services.
• Deploy and maintain infrastructure both on-premises and in cloud environments.
• Participate in architecture reviews and infrastructure planning for new research platforms and services.
• Troubleshoot infrastructure issues across compute, storage, networking, and virtualization layers.
• Develop and maintain automation for infrastructure provisioning, configuration management, and operational workflows.
• Monitor infrastructure systems and respond to operational incidents to ensure platform availability and reliability.
• Provide technical consultation and infrastructure guidance for research initiatives and platform deployments.
• Provide operational and end-user support for research infrastructure platforms, including working support tickets, troubleshooting technical issues, coordinating follow-up activities, documenting resolutions, and ensuring timely communication with stakeholders and users.
• Coordinate with vendors and internal infrastructure teams to troubleshoot, provide support, and elevate when necessary.
• Support provisioning processes, including infrastructure acquisition, deployment, and lifecycle management.
• Communicate effectively with research users and…