Director of IT Enterprise

At Smart Bear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring Smart

BearAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. Smart Bear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, Jet Blue, Fed Ex, and Microsoft.

Reports to:

CISO

• Leads the strategy, architecture, and delivery of Smart Bear’s enterprise applications ecosystem, including ERP, CRM, HRIS, and GTM platforms.
• Partners cross-functionally to translate business priorities into scalable, secure, and high-impact technology solutions.
• Manages and mentors a high-performing IT Applications team while remaining hands‑on in solving complex challenges.

• Define and execute the vision, strategy, and multi‑year roadmap for Smart Bear’s enterprise application landscape, ensuring alignment with business objectives and global IT strategy.
• Act as a strategic partner to senior leaders across Sales, Finance, Marketing, People & Culture, and Operations, translating business needs into scalable, high‑impact technology solutions.
• Serve as the solution architect across Smart Bear’s enterprise ecosystem, ensuring seamless integrations and data flows between platforms such as Salesforce, Net Suite, Bamboo
  
  HR, Marketo, and other GTM systems.
• Lead large‑scale enterprise application initiatives including new implementations, system upgrades, platform migrations, and complex cross‑functional programs from strategy through execution.
• Oversee post‑merger integration efforts for enterprise applications, driving system rationalization, consolidation, and migration into Smart Bear’s standard platforms while minimizing business disruption.
• Establish and maintain architectural standards, integration frameworks, data governance practices, and best‑in‑class delivery methodologies.
• Manage day‑to‑day ownership of enterprise applications, ensuring reliability, performance, security, compliance, and continuous improvement.
• Champion user enablement, training, adoption, and change management to maximize business value and system ROI.
• Lead, mentor, and develop a high‑performing IT Applications team, fostering a culture of accountability, collaboration, and continuous improvement.
• Operate as a player‑coach, stepping in hands‑on to troubleshoot, resolve critical issues, and drive execution when needed.

• 10+ years of progressive IT experience, including 5+ years leading enterprise applications in a complex, global environment.
• Proven success defining enterprise application strategy and acting as solution architect for large‑scale, cloud‑based platforms and integrations.
• Deep hands‑on experience with Go‑to‑Market systems including Salesforce, Marketo, CPQ, and Customer Success platforms.
• Strong expertise with cloud ERP solutions (Net Suite preferred), API‑driven integrations, middleware platforms (Boomi preferred), and data architecture.
• Demonstrated experience leading large, cross‑functional IT programs, vendor partnerships, and post‑acquisition system integrations.
• Strong business acumen with the ability to connect technology decisions to financial outcomes and operational efficiency.
• Excellent communication, stakeholder management, and executive‑level influence skills.
• A hands‑on, roll‑up‑your‑sleeves leadership style with the ability to balance strategic thinking and tactical execution.

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our Smart Bears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

• Our main goal at Smart Bear is…