Technical & Content Writer

Somerville, Massachusetts, United States

We're quickly growing and super excited for you to join us!

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Top sorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future.

Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

At Topsort, we communicate openly and move fast. We say things as they are, challenge each other early, and embrace feedback with curiosity—it’s how we build better, faster. Every experiment has a purpose, and every outcome helps us make the next decision smarter. There’s no single formula for success here; we find what works, improve it, and scale it.

We’re collaborative internally and competitive externally—never the other way around. The pace is quick, sometimes a 100-mph kind of fast, and that’s what keeps it exciting. We act with intent, lift each other up, and turn bold ideas into real results. No endless meetings here—if it can be done today, it gets done today.

This is not a traditional content marketing role, nor is it purely technical documentation. You'll become deeply embedded in the business, working closely with product managers, engineers, GTM team, and company leadership to help communicate ideas clearly and effectively. One day you might be simplifying a technical product concept for customers. The next, you could be writing product documentation, or developing thought leadership content around the future of commerce and AI.

The strong candidates are naturally curious, strong listeners, and exceptional translators of complexity.

• Write and maintain product documentation, guides, FAQs, and knowledge base content.
• Turn technical concepts into clear, customer-friendly explanations.
• Create sales enablement materials, one-pagers, presentations, case studies, and customer-facing content.
• Partner with Product, Engineering, Data Science, and Commercial teams to document new features and capabilities.
• Help shape company messaging, positioning, and storytelling across multiple audiences.
• Support thought leadership content, articles, and executive communications.
• Interview subject matter experts and transform conversations into structured, polished content.
• Edit and improve existing documentation and content for clarity, consistency, and quality.
• Build scalable content systems rather than creating one-off documents.

• Bachelor or Master degrees in Journalism, Communications, Marketing, Business, Computer Science, Engineering, or a related field
• Exceptional written communication skills.
• Ability to understand and explain complex technical concepts.
• Strong curiosity and willingness to learn unfamiliar subjects quickly.
• Experience writing across multiple formats, including documentation, articles, presentations, reports, and customer-facing content.
• Strong…