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IT Service Desk Analyst : End-User Support & Outage Response
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-06-03
Listing for:
PUMA Gruppe
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
PUMA Gruppe is seeking an Analyst I for their IT Service Desk in Somerville, Massachusetts. In this role, you will provide technical support for both corporate and retail environments, troubleshoot various technical issues, and manage support incidents.
The ideal candidate will have a college-level degree in computer-related technologies and 1-2 years of end-user support experience. Exceptional customer service skills and the ability to work in a fast-paced environment are essential. The role includes participation in on-call rotation and tracking IT assets.
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