Account Manager

Somerville, Massachusetts, United States

We're quickly growing and super excited for you to join us!

About Topsort

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer‑first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Top sorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future.

Joining us now, you'll work directly alongside our co‑founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally – never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace.

No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like

We’re looking for a hungry, ambitious, and high‑energy Account Manager to join Topsort’s growing U.S. team. You’ll work directly with some of the most innovative marketplaces, retailers, and commerce platforms using Topsort’s retail media infrastructure to scale and monetize their advertising business. This is not a traditional account management role — you’ll sit at the intersection of technology, strategy, product, and client growth, helping customers solve real business problems while growing alongside a fast‑moving global startup.

If you’re excited by ownership, fast learning, client‑facing work, and building in a high‑growth environment, this is the kind of role where you can grow very quickly.

And if you’re early in your career or recently graduated but highly driven, curious, and excited about technology, startups, and working closely with customers — we strongly encourage you to apply. Hunger, mindset, and willingness to learn matter more to us than checking every box.

• Own relationships with strategic clients, supporting onboarding, growth, optimization, and long‑term success on Topsort’s platform.
• Learn how modern retail media and marketplace monetization works — including sponsored ads, auction systems, ad relevance, and performance strategy.
• Work closely with clients to understand their business goals and help translate them into actionable platform strategies.
• Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations.
• Partner cross‑functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes.
• Lead client conversations, performance reviews, and strategic discussions with confidence and clarity.
• Become a trusted advisor to clients while helping shape the future of retail media infrastructure.
• Thrive in a fast‑paced environment where priorities evolve quickly, ownership is high, and learning never stops.

We care more about mindset, potential, and drive than checking every traditional box.

• Bachelor’s or Master’s degree
• 1+ years of experience in account management, customer success,…