IT Service Desk Analyst - Windows/macOS & Retail
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-06-20
Listing for:
PUMA Gruppe
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
PUMA Gruppe is seeking an Analyst I IT Service Desk located in Somerville, Massachusetts. This role is pivotal in providing first-level technical support to both corporate and retail environments. Responsibilities include troubleshooting a range of technical issues, managing critical incidents, and collaborating with various teams to optimize IT service delivery.
The ideal candidate will have 1-2 years of experience in end-user support, exceptional customer service skills, and a college degree in computer technologies. The hiring pay range is $51,800-$68,905 plus bonuses and benefits.
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