Application Analyst

Position: Application Analyst I
Site:
Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary The Opportunity As an Application Analyst I, you will play a key role in supporting critical business applications across the organization.

This role offers hands-on exposure to the full application lifecycle—from requirements gathering through implementation and ongoing support—while partnering closely with technical teams and end users.

You’ll have the opportunity to build your skills in analysis, testing, and user support, while making a direct impact on system performance and user experience.

What You’ll DoPartner with stakeholders to document business requirements and translate them into functional specifications

Support the design, development, and implementation of new and existing applications

Assist with testing efforts, including developing and executing test plans to ensure quality delivery

Provide end-user training and support, including creation of user guides and documentation

Troubleshoot application issues, resolve or escalate incidents, and ensure timely resolution

Run reports and support ongoing system operations and maintenance

Deliver high-quality, customer-focused support to both technical and non-technical users

What You Bring Strong analytical and problem-solving skills

Ability to translate business needs into technical requirements

Detail-oriented with a focus on quality and accuracy

Strong communication skills with the ability to support and train end users

Ability to manage multiple priorities in a fast-paced environment

Commitment to delivering exceptional customer service

Why Join Us Opportunity to gain experience across the full application lifecycle

Collaborative, team-oriented environment

Exposure to enterprise systems and cross-functional stakeholders

Opportunities for growth and skill development

Qualifications

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role review and consider experience in lieu of a degree? Yes Related IT experience, ideally in healthcare IT environment 0-1 year required

Skills for Succes Experience in the development, support, or operation of software applications, preferably in a healthcare setting.

Ability to document workflows and business processes.

Strong interpersonal skills to effectively communicate with both technical and non-technical staff.

Problem-solving skills.

Knowledge of Microsoft Office 365 and other popular office productivity solutions.

If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Additional Job Details (if applicable)
Working Model RequiredM-F Eastern Business hours

Onsite 1x weekly required

Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs

Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment

Remote Type Hybrid Work  Location
399 Revolution Drive Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $62,836.80 - $89,762.40/Annual Grade5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement…