Lead Healthcare IT Support Engineer; PACS/RIS
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-07-18
Listing for:
Hmixray
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cybersecurity, Systems Administrator
Job Description & How to Apply Below
deep Health is seeking a Technical Support Engineer Lead to act as the senior support lead and first contact for users, providing expert assistance, troubleshooting, and guiding a team of technical support engineers within healthcare IT.
You will partner with Sales, Customer Success, and IT teams to ensure proactive service delivery, manage escalations, maintain SLAs, mentor staff, and drive continuous improvement across PACS/RIS, DICOM, HL7, EMR systems while aligning with regulatory standards.
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