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IT Operations Engineer
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-07-27
Listing for:
Mondo
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
Job Description
Join a lean, highly collaborative IT team where you'll own technical solutions from concept through implementation while supporting a global technology environment. This role blends systems administration, advanced technical support, automation, AI, and systems integration, making it ideal for an IT generalist who thrives in fast-paced environments.
Day-to-Day Responsibilities- Manage daily IT operations across MacOS, Google Workspace, and Okta.
- Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user access.
- Own onboarding and offboarding processes, including zero-touch automation initiatives.
- Support and maintain integrations across approximately 100 internal systems.
- Design, implement, and improve automation solutions using scripting and AI tools.
- Partner with internal teams to identify technical improvements and drive projects from idea through deployment.
- Maintain documentation and ensure operational best practices.
- Serve as a hands-on contributor within a small IT organization where priorities shift frequently.
- 4-6 years of IT Systems Administration, Systems Engineering, or IT Operations experience.
- Strong experience supporting MacOS environments.
- Hands-on administration of Google Workspace.
- Experience administering Okta for identity and access management.
- Experience with system integrations.
- Exposure to Infrastructure as Code.
- Tier 2-Tier 4 troubleshooting experience.
- Experience owning technical projects from concept through implementation.
- Hands-on scripting and automation experience.
- Hands-on experience leveraging AI tools to improve workflows or automate processes.
- Strong analytical and troubleshooting skills.
- Ability to work independently with minimal oversight.
- Comfortable in a lean IT organization with shifting priorities.
- Excellent communication and documentation skills.
- AWS or Google Cloud Platform experience.
- Cybersecurity or compliance/audit experience.
- Experience building workflow automations across multiple platforms.
- Experience supporting global IT environments.
- Exposure to zero-touch provisioning solutions.
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