Systems Analyst Engineer- ServiceNow

Mass General Brigham

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Service Now HRSD (HR Service Delivery)

The role focus in Service Now of HRSD and will work closely with the ITSM team. We are working towards merging instances with so many opportunities to support that effort and expand knowledge across the Service Now suite. Join us at a pivotal time as we advance our Service Now HRSD capabilities while collaborating closely with our ITSM partners to create a more unified, seamless experience across the organization.

With an active initiative to merge multiple Service Now instances, this role provides a unique opportunity to influence platform strategy, support large-scale transformation efforts, and broaden your skill set across the full Service Now ecosystem.

You Will:

• Implement, maintain, and support technical platforms comprising software, networks, hardware, and databases.
• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

• Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
• Experience as a systems engineer or related position 3-5 years required

- Proficient in administering enterprise systems and platforms.

- Solid understanding of networking concepts, firewalls, and load balancers.

- Solid understanding of data structure and database systems.

- Intermediate scripting and automation skills to streamline operational tasks.

- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.

- Ability to analyze and troubleshoot complex system and application issues.

- Experience with system monitoring tools and interpreting performance data.

- Understanding of system security concepts and the implementation of security-leading practices.

- Effective collaboration and communication skills across technical and non-technical teams.

Working Model Requirements:

• M-F Eastern Business Hours required
• Hybrid includes at least 1x weekly onsite in office
• Remote Workdays require stable, secure, quiet, compliant workstation

Remote Type:
Hybrid

Work Location:

399 Revolution Drive

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Day (United States of America)

Pay Range: $75,275.20 - $/Annual

Grade: 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your…