Systems Analyst Engineer- ServiceNow

Job Summary

The role focus in Service Now of HRSD (HR Service Delivery) and will work closely with the ITSM team. We are working towards merging instances with so many opportunities to support that effort and expand knowledge across the Service Now suite.

Join us at a pivotal time as we advance our Service Now HRSD capabilities while collaborating closely with our ITSM partners to create a more unified, seamless experience across the organization. With an active initiative to merge multiple Service Now instances, this role provides a unique opportunity to influence platform strategy, support large-scale transformation efforts, and broaden your skill set across the full Service Now ecosystem.

Implement, maintain, and support technical platforms comprising software, networks, hardware, and databases. Responsible for the implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks.

• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role review and consider experience in lieu of a degree? Yes Experience as a systems engineer or related position 3-5 years required

• Proficient in administering enterprise systems and platforms.
• Solid understanding of networking concepts, firewalls, and load balancers.
• Solid understanding of data structure and database systems.
• Intermediate scripting and automation skills to streamline operational tasks.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
• Ability to analyze and troubleshoot complex system and application issues.
• Experience with system monitoring tools and interpreting performance data.
• Understanding of system security concepts and the implementation of security-leading practices.
• Effective collaboration and communication skills across technical and non-technical teams.

• M-F Eastern Business Hours required
• Hybrid includes at least 1x weekly onsite in office
• Remote Workdays require stable, secure, quiet, compliant workstation
• Remote Type Hybrid Work Location 399 Revolution Drive
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Day (United States of America)

Pay Range $75,275.20 - $/Annual Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

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