Beaker Certified Application Analyst II

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

About the Role:

As an Application Analyst II supporting laboratory applications, you will help keep the systems, workflows, and technologies that support clinical and anatomic pathology operations running reliably.

• Provide day-to-day application support by responding to end-user incidents, service requests, and system-related issues in a timely and customer-focused manner.
• Troubleshoot application, interface, hardware, peripheral, and instrumentation issues in collaboration with laboratory stakeholders, vendors, and internal technical teams.
• Participate in application implementations, upgrades, testing, configuration, workflow optimization, and change management activities.
• Develop and execute test plans, perform software quality assurance tasks, and support reliable system performance.
• Create and maintain end-user documentation, provide training, and help users confidently operate supported applications.
• Run reports, update tables, maintain application data, and complete operational tasks that support the software environment.
• Identify opportunities to improve workflows, reduce disruptions, and strengthen application support processes.
• Participate in regular team meetings to share updates, discuss priorities, and collaborate on team initiatives.

In this role, your work directly supports the systems that laboratory and clinical teams rely on every day. By keeping applications stable, improving workflows, and helping users solve problems, you will contribute to efficient operations and the delivery of high-quality patient care.

2–3 years of experience developing, supporting, or operating software applications.

Bachelor’s degree in Information Systems or a related field preferred; relevant experience may be considered in lieu of a degree.

Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend effective solutions.

Excellent written and verbal communication skills, including the ability to explain technical information to both technical and non-technical audiences.

Strong interpersonal skills and a collaborative, customer-focused approach.

Ability to learn quickly, manage multiple priorities, and adapt in a dynamic healthcare environment.

Working knowledge of Microsoft Office 365 and common office productivity tools.

ability to obtain required Beaker Epic certifications in accordance with program requirements.

Work Environment and Schedule M-F Eastern Business hours

Onsite 1x weekly required

Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs

Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment

Remote Type Hybrid Work Location 399 Revolution Drive

Scheduled Weekly Hours 40

Employee Type Regular Work Shift Day (United States of America)

Pay Range $75,275.20 - $/Annual Grade 6

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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