IT Helpdesk Pro: L1/L2 Windows Support & Onboarding
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-09-08
Listing for:
SGS Technologie
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
SGS Technologies is seeking an IT Helpdesk Support Specialist to provide first-level technical support to employees, troubleshoot hardware and software issues, and ensure timely resolution of IT incidents and service requests. The ideal candidate should have strong customer service, troubleshooting ability, and experience supporting users in a Windows/enterprise environment.
The role requires effective communication, prompt issue resolution, and adherence to ITIL/service desk processes while
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