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IT Service Desk Analyst - Fast-Paced
Job in
Somerville, Middlesex County, Massachusetts, 02145, USA
Listed on 2026-09-09
Listing for:
PUMA Group
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
PUMA is seeking an IT Help Desk professional to provide first point of contact support for corporate and retail environments at the Somerville location. You will troubleshoot Windows, macOS, Office
365, AD, and retail systems while delivering excellent customer service.
Responsibilities include monitoring ticket queues, coordinating with store managers and IT teams, deploying hardware and software, and participating in on-call rotations roughly monthly.
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