Service Manager

Service Manager | Windsor at Maxwell's Green

For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Our company considers a range of factors including education and experience when determining base compensation.

Hourly:
Starting at $33.80 - $42.26 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $70,304 - $87,900

Bonus:
Average bonus potential of 10% annual bonus.

Total Annual Starting Compensation Potential:

• $77,334 ($70,304 base + 10% bonus)
• $96,690 ($87,900 base + 10% bonus)

• General Maintenance
  :
  Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders
  :
  Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover
  :
  Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs
  :
  Respond to emergency maintenance requests and after-hours calls in an on‑call rotation. Weekend work is a requirement.
• Preventive Maintenance
  :
  Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance
  :
  Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE.
• Inventory Management
  :
  Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping
  :
  Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smartphone, and tablet.
• Customer Service
  :
  Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration
  :
  Work closely with the property management team to identify and resolve maintenance issues.

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers.

• 40% housing discount eligible at a Windsor Community.
• 10% annual bonus potential.
• Annual PTO including:
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Bi‑annual regional sales, service, and performance awards.
• Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.

• Education
  :
  High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience
  :
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management.
  • Experience ordering supplies, creating purchase orders, and processing invoices.
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers.
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem‑solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified…