Competence Management Program Manager

Job Category: Safety Security Environmental

Requisition Number: COMPE
005798

Posted: January 15, 2026

Position: Full-Time

Work Setting: Hybrid

Cobble Hill, Somerville, MA 02143, USA

$90,000.00 to $

Competence Management Program Manager

As the lead stakeholder of the 49 CFR 217.9 mandated Competency Management Program, you will advise and aid the operational business units with the planning, execution, and recordkeeping of their 49 CFR 243 training programs and submissions.

• Interpretation of state and federal regulatory governance
• Training program management and delivery, including LMS content development
• Effective communication of training concepts with business units
• Maintaining effective relationships with internal and external stakeholders
• Work change management in an operational context
• Extrapolating key data and experience
• Judging tasking requirements to manage time effectively

• Understanding of the concepts of building a Competence Program and execution of the Program
• 5+ years of operational experience; 3 years rail experience preferred
• Experience interpreting state and federal regulatory frameworks; knowledge of 49 CFR 217/243 preferred
• Proficiency in MS Office software
• Proficiency with LMS content development
• Strong writing and language skills
• Other software (MS Project, Comply 365, Power BI, MS Visio, Coruson, TRMS) familiarity

• Ensure compliance with CFR
  217
• Restructure the CFR
  217 program to demonstrate operational competence of field staff
• Build systems required for governance of the program
• Report monthly testing and failure rates
• Liaise with Transportation, Mechanical and Engineering for tests
• Conduct analysis on testing results and provide recommendations

• Ensure each business unit has a robust 243 Training Plan
• Ensure plan submissions are completed as per regulation requirements
• Liaise with stakeholders to achieve required aims

• This role may be required to perform other functions under the direction of the Director of Human Factors and Training

• Spend up to 20% in facilities across the network or outdoors
• Exposure to loud noise, extreme temperatures, and possible fatalities
• Essential Physical Requirements – able to type, climb, traverse uneven surfaces
• Travel within Massachusetts and Rhode Island to all facilities across the network
• Some out-of-office hours work may be required

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

• Generous Medical & Rx plan
• Railroad Retirement Benefits – federal program administering retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and families
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including:
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

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