Assistant General Manager

Key Responsibilities Operational Leadership

• Partner with the General Manager to oversee all daily dispensary operations and ensure efficient, compliant, and profitable store performance.
• Assume full operational responsibility for the store in the General Manager's absence.
• Support the successful transition of the Somerville dispensary into the EM  brand by implementing company standards, SOPs, and operational best practices.
• Ensure all company policies, security procedures, and operational standards are consistently followed.
• Identify operational challenges and implement solutions that improve efficiency and the guest experience.
• Maintain a clean, organized, safe, and compliant retail environment at all times.

• Help drive sales performance through coaching, merchandising, promotional execution, and exceptional customer service.
• Monitor key performance indicators (KPIs), including sales, labor, average basket size, conversion, inventory variance, and customer satisfaction.
• Assist with cash management, daily reconciliations, deposits, and financial accountability.
• Partner with the General Manager to execute business initiatives that improve operational performance and profitability.

• Ensure compliance with all Massachusetts Cannabis Control Commission (CCC) regulations, company SOPs, and applicable state and local laws.
• Assist with inventory control, METRC compliance, cycle counts, audits, reconciliations, and inventory accuracy.
• Audit online menus to ensure accurate pricing, product availability, and product information.
• Partner with the inventory team to maintain accurate stock levels and efficient fulfillment processes.
• Ensure all compliance documentation and operational records are maintained accurately and on time.

• Support recruiting, hiring, onboarding, training, and retention of exceptional team members.
• Coach, mentor, and develop Leads and Bud tenders through regular feedback, accountability, and performance conversations.
• Assist with scheduling, attendance tracking, performance reviews, and workforce planning.
• Foster a culture of accountability, teamwork, recognition, and continuous improvement.
• Help identify and develop future leaders within the organization through coaching and succession planning.
• Address employee concerns professionally while partnering with the General Manager on performance management and corrective action when necessary.

• Lead by example in delivering an exceptional, education-focused guest experience.
• Resolve customer concerns promptly, professionally, and with a solution‑oriented mindset.
• Continuously coach the team on product knowledge, hospitality, and customer engagement.
• Champion EM 's commitment to creating a welcoming, inclusive, and memorable retail experience.

• Help establish EM 's culture, values, and leadership expectations throughout the Somerville team.
• Champion company SOPs, merchandising standards, operational consistency, and service philosophy.
• Partner closely with the General Manager, Regional Leadership, and corporate support teams to implement new initiatives successfully.
• Serve as a positive change leader by helping team members embrace new processes while maintaining high morale and engagement.
• Perform additional duties as assigned by the General Manager or Regional Leadership.

• Must be at least 21 years of age.
• Must successfully complete all required background screenings, including Massachusetts Live Scan requirements.
• Minimum of three (3) years of retail leadership experience required; cannabis retail management experience strongly preferred.
• High‑volume retail management experience preferred.
• Strong understanding of cannabis products, retail operations, and Massachusetts Cannabis Control Commission regulations.
• Experience with Dutchie POS, METRC, Weedmaps, or comparable retail systems preferred.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Strong communication, organizational, and problem‑solving skills.
• Excellent attention to detail and ability to prioritize multiple responsibilities in a…